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Your privacy and account security matter to us

When you open an account with login stake, your personal information stays encrypted and separate from our operations.

Account data encryptedLocal payment securityWithdrawal verificationYour access rights
login stake Your privacy and account security matter to us
PRIVACY CONTACTS

Reach our privacy team

If you have questions about your data, want to request a copy of your account information, or need to delete your records, we have support channels open for you.

Live Chat Support Open the help menu in your login stake lobby to reach our team. Available during your session hours with response times under 5 minutes for account and data questions.
Privacy Email Send data access or deletion requests to our privacy officer. Include your account email and registered phone number so we can verify your identity before processing.
Account Settings Navigate to Settings > Privacy & Data in your account to download your records, export transaction history, or submit a formal deletion request with one click.
SECURITY & YOUR RIGHTS

How we handle cookies, retention and account access

Your account with login stake uses cookies to remember your login state and track your session activity for security. These cookies expire when you log out.

Cookie Management

Session cookies track your lobby activity and remember your language preference. Third-party analytics cookies help us understand which games players in Makassar and across Indonesia access most often without collecting personal identifiers.

Data Retention Policy

We retain account data for three years from last activity, payment records for one year post-closure, and withdrawal verification logs indefinitely for fraud investigation. You can request early deletion subject to local law.

Account Security

Your password is hashed on our servers using current encryption standards. We require email or SMS verification for any address change or new withdrawal address to prevent unauthorized payouts to your DANA, OVO, GoPay or QRIS wallet.

Withdrawal Verification

Before we process a payout, we verify your withdrawal address matches your registered account payment method and check your account history for risk flags. This protects against account takeover and payment fraud.

Data Access Rights

You can download a full copy of your personal data, transaction history and communication records within your account settings or by requesting via email. Export happens within three working days.

Deletion Requests

Once your account closes and all payouts clear, you can request deletion of non-essential personal data. Some records (tax and compliance logs) are retained where local law requires, but your payment details are purged immediately after account closure.

Your data and account privacy FAQ

When you close your account, we retain transaction records and payment history for legal and tax compliance purposes where local law permits. Personal details like your phone number and address are purged once all outstanding payouts clear, usually within 48 hours. You can request immediate deletion of non-transactional data by emailing our privacy team.

No. We do not sell, rent, or share your personal information with third parties outside login stake. Payment providers like DANA, OVO, GoPay and QRIS receive only transaction details necessary to process your deposit or withdrawal. Marketing or advertising partners never receive your account data.

Go to Settings > Privacy & Data in your account and click Export My Data. We'll compile your personal information, transaction history, and chat records into a file you can download within three working days. You can also email our privacy team to request the export.

Your DANA, OVO, GoPay and QRIS withdrawal details are stored encrypted and visible only to our payments team and fraud-detection systems. Support staff cannot see your full wallet address; they can only confirm it's registered to your account. Any changes to your withdrawal address require email or SMS verification.

We use session cookies to keep you logged in and remember your game preferences. Disabling all cookies will prevent you from staying logged in on the lobby. Analytics cookies (from third-party services) can be disabled in your browser settings without affecting your account. We recommend keeping session cookies enabled for account security.

Payment records are kept for three years from your last activity to meet local tax and accounting requirements where applicable. Withdrawal verification logs are retained indefinitely for fraud investigation. Once your account closes, payment details are deleted one year after final payout, except where local law requires longer retention.

You can request deletion of non-essential personal data like your phone number or address at any time by contacting our privacy team. However, we must retain transaction records, account history and payment details while your account is active for compliance and dispute resolution. Full deletion happens after account closure and all payouts clear, subject to local law.